Job Title: Account Manager
Company: Captivate Exhibits
Status: Full Time
Compensation: Salary and Commission
Hours: Standard business hours – Mon-Fri 8am – 5pm CST (Client varied time zones may
require off-hours support)
Reports to: Sales Manager
Contact careers@captivateexhibits.com to apply
Our Mission:
At Captivate Exhibits our mission statement is “Empowering people to become the Best Version of themselves by living our Core values for the Glory of God.” We recognize that our strength is developing and sustaining long-term relationships with our team members by having a great culture and helping them grow by continually surpassing expectations. We diligently strive to achieve this goal by cultivating these relationships through distinguished personal and business integrity. We are looking for people who want to live this ideal and become an integral part of our team!
Position Summary:
The Account Manager is responsible for leading the day-to-day management of assigned client programs.This role acts as the primary client contact and internal coordinator, ensuring each program is operationally sounds, financially managed, and executed with excellence. The Account Manager partners closely with all internal team members across creative, project management, fabrication, logistics and finance to deliver excellence in client outcomes while supporting retention, account growth and profitability.
Key Responsibilities:
- Serve as the primary day-to-day contact for assigned client accounts and maintain strong client relationships
- Partner closely with the Account Executives to drive overall account success, focusing on program execution and client retention
- Ensure timely and accurate client deliverables, proactively solve issues and manage risks to ensure client satisfaction
- Lead internal and external program communication, ensuring alignment on project scope, timelines, deliverables and responsibilities
- Coordinate cross-functional resources across sales, project management, operations and remote associates
- Support business reviews, post-event assessments and organic client growth as required
- Contribute to RFP (proposal) responses, capabilities presentations and account planning for assigned clients
- Maintain awareness of industry trends, show regulations, competitive activity and best practices to inform and advise clients and internal teams
- Other duties as assigned
Desired Skills, Knowledge, Experience and Education
- A bachelor’s degree in marketing, business, communications or a related field is preferred, equivalent experience may be considered
- Strong program management, client service or experiential marketing experience, ideally within trade show, brand activations and events
- 3-5 years of account management experience in the Exhibit / Trade Show industry preferred
- Excellent communication, presentation, and interpersonal skills
- Demonstrated ability to manage multiple projects, coordinate cross-functional teams and perform in a fast-paced deadline driven environment
- Proficiency with Microsoft Office and CRM tools
- Present a well-groomed, professional appearance
- Must be legally able to work in the United State and possess a Valid Driver’s license
- This list of essential functions may be supplemented, as necessary
This job description is not intended to be all-inclusive. The employee will perform other related business duties as assigned. Captivate Exhibits reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Captivate Exhibits is an Equal Opportunity Employer.